Refund Policy

Last updated: 21 July 2026

This Refund Policy applies to all paid subscriptions to the Controlla service ("Service") provided by Controlla Limited (New Zealand company number: 7510196, NZBN: 9429047490499) ("we", "us" or "our").

30-Day Money-Back Guarantee

Every new subscription is covered by a 30-day money-back guarantee:

• If you are not satisfied with the Service for any reason, contact us at support@controlla.io within 30 days of your first subscription payment.
• We will refund that first payment in full — no questions asked.
• The guarantee applies once per customer, to your first subscription only.

After the 30-Day Guarantee

Beyond the money-back guarantee period:

• The Service is billed in advance on a monthly basis and payments are non-refundable. There are no refunds or credits for partial months of service, upgrade/downgrade changes, or months unused with an open account.
• You can cancel your subscription at any time. Cancellation takes effect immediately and you will not be charged again. See our Terms of Service for details.

How Refunds Are Processed

• Refunds are issued to the original payment method used for the purchase.
• Once approved, refunds are typically processed within 5–10 business days, depending on your card issuer or bank.

How to Request a Refund

Email support@controlla.io from the email address associated with your account, and include the account name. We aim to respond to all refund requests within 2 business days.

Contact

Controlla Limited, Level 3, 191 Thorndon Quay, Pipitea, Wellington 6011, New Zealand Email: support@controlla.io

This Refund Policy is governed by the laws of New Zealand.